At Surrey Quays Florist, we pride ourselves on delivering only the freshest blooms to our valued customers in Surrey Quays and the surrounding neighbourhoods. As a trusted local florist, our mission is to ensure that every bouquet arriving at your door meets the highest standards of quality, freshness, and beauty. Whether you are a household or a business, your satisfaction is at the heart of everything we do.
We offer a fresh flowers guarantee for every order delivered in Surrey Quays. All arrangements are hand-prepared using premium flowers sourced for their vibrancy and lifespan. We guarantee the freshness of all deliveries for a minimum of five days from the date of arrival. To maximise the life and appeal of your flowers, please follow the care instructions provided with your arrangement.
Your happiness is our priority. If your flowers arrive damaged or do not meet our freshness standards on arrival, please contact us within 24 hours of receiving your order. To help us resolve your concern quickly, include details of your order and clear photographs of the bouquet, packaging, and any visible issues. We review every case carefully to ensure a fair and prompt solution for our customers.
Our fresh flowers are guaranteed to remain beautiful for at least five days, provided that care instructions are followed. Should your flowers wilt or expire within this freshness window, and provided our care guidelines were observed, we will be pleased to discuss refund or replacement options with you. Please notify us as soon as possible and provide supporting details to assist with your claim.
If your flowers were damaged on arrival or failed to meet our freshness guarantee, you may be eligible for a full or partial refund or a free replacement bouquet. The appropriate solution will be determined on a case-by-case basis, taking into account the nature of the issue and your preference. Refunds are processed back to the original payment method, with replacement bouquets typically delivered on the next available delivery day.
We hope every experience with Surrey Quays Florist exceeds your expectations, but if you have concerns or complaints about any aspect of our service or your delivery, we encourage you to reach out. All complaints are treated seriously and handled confidentially. Please supply your order details and a description of the issue so that we may investigate thoroughly. Our aim is to resolve all concerns fairly and within 48 hours of notification, whenever possible.
Surrey Quays Florist is dedicated to serving the local community with integrity, professionalism, and kindness. We cherish the opportunity to bring beautiful, fresh flowers to your home or workplace and are here to ensure every experience with us is as delightful as our bouquets. Your feedback helps us grow and improve, so please don’t hesitate to contact us with your thoughts or concerns.
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